
Usually, National Security Markets Authority is considering complaints in several stages
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1st stage
First, it will check if your case can be assessed based on your information and the documents you provide. If not, the National Security Markets Authority clarifies the facts. To this end, he asks for the opinion of the company concerned. In most cases, the National Security Markets Authority sends your complaint letter to a controlled company.
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2nd stage
The company reports to the National Security Markets Authority in detail and explains the reasons for its decision.
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3rd stage
If the audit shows that the company's decision is not undesirable from a supervisory point of view, the National Security Markets Authority will inform you about it.
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4th stage
If it turns out that the National Security Markets Authority must intervene as a supervisory authority, it will continue to deal with the relevant company. However, the European Financial Regulator cannot inform you of the outcome of this dispute, as this is a confidentiality obligation.